TERMS & CONDITIONS

Last update: September 2025

Accessing and using the website Anatema.ro implies full and unconditional acceptance of the terms and conditions detailed on this page. We recommend that you read this document carefully before using the website or any services offered by Anatema.

1. General Information about the Operator

The website Anatema.ro is operated by S.C. FANDORIA S.R.L., a Romanian legal entity with its registered office at Strada Soldat Petre M. Tină no. 11, Bl. L39, Sc. B, Ap. 79, Sector 3, Bucharest, Romania, registered with the Trade Registry under no. J40/24863/2022, having the unique tax identification code 47356765.

2. Definitions

For the purpose of this document, the following terms are defined as follows:

• Client – any natural or legal person who accesses the Anatema.ro website, uses its functionalities, or contracts the services offered by Anatema.

• Services – all branding strategy, visual creation, video production, creative consultancy, and integrated execution services provided by Anatema.

• Website – the online platform available at www.anatema.ro, through which information is presented regarding Anatema’s activity, services, and values.

3. General Terms of Use

By accessing the Anatema.ro website, the user declares that they have read, understood, and fully accepted the terms and conditions presented. Anatema reserves the right to modify, at any time and without prior notice, the content, structure, functionalities of the website, or the terms and conditions of use. The updated version will be displayed on this page, with the date of the last revision specified.

All information provided on the website is for informational purposes only and does not constitute a binding contractual offer, unless expressly stated otherwise.

4. Services Provided

Anatema provides professional services in the fields of advertising, branding, communication strategy, and media production. Our activity includes, but is not limited to:

• brand strategy and visual identity

• online and offline communication campaigns

• video production, directing, and post-production

• content creation for digital platforms

• consultancy and implementation of advertising campaigns

Services are tailored to the specific needs of each client and are subject to individually agreed contractual conditions.

5. Orders and Commercial Terms

Contracting Anatema’s services is carried out exclusively on the basis of an explicit request from the client, followed by a personalized offer sent by e-mail or another agreed communication channel. Acceptance of the offer constitutes the client’s agreement to the financial and operational terms of the collaboration.

Payment terms, delivery conditions, and other commercial aspects will be established by mutual agreement of the parties within an individual contract. Any subsequent modification of the terms shall only be made with the written consent of both parties.

6. Rights and Obligations of the Parties

6.1 Rights and Obligations of Anatema: Anatema undertakes to deliver services in accordance with the assumed professional standards, respecting the deadlines and conditions agreed with the client. Anatema is also obliged to maintain the confidentiality of the information received and to promptly inform the client of any changes that may affect the provision of services. Anatema reserves the right to refuse collaboration with clients who violate contractual terms or whose requests are contrary to the company’s values or internal policies.

6.2 Rights and Obligations of the Client: The client is obliged to provide accurate, clear, and complete information necessary for the performance of the contracted services. The client is responsible for business decisions made based on the consultancy or deliverables received. Furthermore, the client must comply with the agreed payment terms and ensure availability for effective communication throughout the collaboration.

7. Cancellation and Refund Policy

Any request to cancel a contract or service must be communicated in writing at least 5 working days prior to the scheduled delivery date or commencement of the work. The refund of any amounts paid in advance will be reviewed on a case-by-case basis, depending on the stage of the service and the costs already incurred. If the work has already been initiated or partially completed, Anatema reserves the right to retain the value corresponding to the work carried out up to that point.

8. Liability

Anatema makes every effort to provide professional services in line with the agreed objectives. We do not assume responsibility for delays or malfunctions caused by external factors (such as the client’s lack of involvement, major changes in brand direction after the initiation of the process, or technical limitations not attributable to the Anatema team). In any case, Anatema’s liability cannot exceed the value of the services contracted and effectively paid by the client.

9. Personal Data Protection

Anatema complies with the provisions of Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data (GDPR). Information provided by users via the website or other communication channels is used strictly for the purpose of carrying out collaborations and is not shared with third parties without the explicit consent of the data subject.

10. Governing Law and Dispute Resolution

The contractual relationship between Anatema and its clients is governed by Romanian law. Any disputes shall be resolved primarily through amicable settlement. If such an attempt proves unsuccessful, the disputes shall be resolved by the competent courts of Bucharest.

For any questions, clarifications, or complaints regarding these terms and conditions, you may contact us at office@anatema.ro or by phone at +40 729 609 687.